Highbot - next-generation AI chatbot
- • for online stores
- • for websites
- • technical e-commerce
- • Intranet Bot AI
Wherever professional-level responses matter
Highbot — an AI assistant that understands your customers' specialized questions and answers like an expert
Highbot is a chatbot based on top-tier AI models, allowing it to hold conversations naturally and accurately, even in demanding industries. It excels in online stores and specialized websites where precision, context, and quick access to the right information matter. It can use your site's content, FAQ, and primarily your additional guidelines to speak your customers' language and stick to your company's rules. It works 24/7 and handles multiple conversations simultaneously, so you don't lose inquiries outside of business hours.
It also serves perfectly as an Intranet Bot AI — to support employees and provide quick access to company knowledge. This is the solution for organizations that expect predictable answer quality, consistent communication, and an expert-level service standard.
Tailored for your industry
See how Highbot adapts its tone, knowledge, and tools to fit different business needs perfectly.
Tailored for your industry
See how Highbot adapts its tone, knowledge, and tools to fit different business needs perfectly.
E-commerce
Boost sales with 24/7 support and personalized product recommendations.
Technical Distribution
Instant answers for complex B2B specs, replacement parts, and technical data.
Intranet Intelligence
Summary of quarterly performance, anomaly detection, and internal knowledge.
Real Estate
Showcase properties with rich cards, filter by amenities, and book viewings.
Medical & Health
Compassionate scheduling and info for clinics with trusted workflows.
Sales support, not just conversation
The bot helps select products, compare variants, and shortens the path to decision.
High-quality answers
Architecture prepared for high-class models and working on company knowledge (Web, PDF/DOCX).
Control and measurability
Conversation history, analytics, and a database of contacts from conversations.
Powered by your knowledge
Highbot creates and maintains a knowledge base based on reference sources designated by your organization as 'official' and binding. It can index content from the website and e-commerce (category structure, descriptions, product cards, FAQ), as well as formal documents: regulations, policies, procedures, and service standards. It also supports technical and product materials such as manuals, catalogs, specifications, documentation in PDF/DOCX formats, and other internal files. As a result, answers are based on approved documentation, consistent with the brand language, and adapted to the realities of your industry. In effect, Highbot ensures a uniform standard of information across multiple channels — from the website and store to intranet applications and technical team support.
Classic Search
Relies on keyword matching. Results depend on exact text matches in documents.
Semantic Search (Embeddings) + Filters
Understands the meaning of the query. Documents are compared at a semantic level, while metadata filters help refine results.
Features that translate into sales and service
Answers questions
Like a good consultant (asks follow-up questions when needed; doesn't guess).
Guides to purchase
Categories, subpages, comparison of options, product selection.
Collects leads
Supports B2B sales (contact + requirements + conversation context).
Directs to a human
Clear scenarios: consultant / callbacks / form when needed.
Any Language.
Any Hour.
Your customers speak different languages and shop at all hours. Our AI assistant supports 100+ languages and works 24/7, ensuring no customer is ever left waiting.
The difference between a bot that 'clicks' and a bot that understands
Various types of chatbots operate on the market: block (scenario-based) bots, hybrid solutions, and AI-based bots.
In the case of AI bots, the key is what models they work on: only using advanced, high-end models allows for maintaining the sense of conversation, interpreting intent, and reacting appropriately to non-standard queries.
In practice, a solution based on advanced AI models and a knowledge base provided by the company results in stable dialogue flow, better context retention, and significantly higher utility in specialized offers. Such a bot can work with industry terminology, refer to documentation, specifications, and procedures, and consistently respond within 'official' sources. This is particularly important in technical e-commerce, industry, automation, B2B, and intranet — where precision, consistency, and quick access to the right information matter.
Block Bot
- ✕ Rigid scenarios
- ✕ High manual work
- ✕ Quick user frustration
AI on weaker models
- ! Often loses context
- ! Requires strong constraints
Highbot
- ✓ Conversation + Documentation Knowledge
- ✓ Higher precision
- ✓ Real customer support
The effect of AI and automation
Hard data from research and reports. Full article...
Implementation in 4 steps
If you sell technical products — answer quality determines sales
In technical industries, customers ask about parameters, compatibility, replacements, standards, and documentation. Highbot is designed to answer based on hard sources (data sheets, manuals, product descriptions, FAQs) and guide the customer to the right choice.
Read more >
Analytics that show what your chatbot is really doing
In the panel, you see total conversations, unique users, activity over time, conversation length, and full conversation history. If a user leaves contact info — it goes to the database with the conversation context.
Read more >Intranet Bot AI — same technology, different goal: knowledge for employees
For organizations that want to organize internal documentation and enable employees to quickly access procedures, instructions, and arrangements.
Read more >
„I admit that I didn’t believe any bot would be able to say anything valuable about industrial safety equipment. Highbot has surpassed my expectations greatly. Highbot is able to search through three datasheets and provide an accurate answer in just a few seconds. I recommend it.‟
Robert Markowski TR Automatyka
„In the real estate industry, clients love getting in touch in the evenings and on weekends. Our new AI Advisor provides a lot of precise information immediately, regardless of the time, and asks the client to leave their contact details. The office instantly receives an email with the conversation transcript and the client’s details. I recommend it to all companies that have many clients outside of office hours and don’t want to lose them. For us, Highbot turned out to be an excellent solution.‟
Teresa Walicka HeyCapital
Frequently Asked Questions
Highbot is an AI-powered chatbot platform for websites and online stores. It uses advanced language models to deliver expert-level answers based on your documentation, product data, and FAQs — 24/7, in any language.
Unlike block-based or weak-AI bots, Highbot runs on premium large language models. It retains conversation context, understands nuanced queries, handles technical terminology, and cites real sources — making it suitable for industries where precision matters.
Yes. Highbot offers a free trial plan so you can test the full platform — including knowledge-base upload, widget customisation, and analytics — before committing to a paid plan.
Highbot communicates in virtually any language. It detects the visitor's language automatically and responds in the same language, making it ideal for international e-commerce and multilingual support teams.
Installation takes minutes. After configuring your bot in the dashboard, you paste a single JavaScript snippet into your site. Plugins are also available for Shopify, PrestaShop, and WordPress.
You can feed Highbot with website pages, PDF documents, product catalogues, FAQ lists, and internal documentation. It processes and indexes these sources so every answer is grounded in your actual data.
Absolutely. Highbot's Intranet Bot mode lets employees search internal procedures, manuals, and policies through a conversational interface — with full citations and access control.
Yes. Highbot is hosted in the EU, is GDPR-compliant. Your data is encrypted in transit and at rest, and is never used to train third-party models.
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