Highbot: AI chatbot for websites and online stores
Highbot is a modern chatbot that you deploy on your website or online store to automatically answer customer queries, guide them to the right products and solutions, collect leads, and relieve customer support. It works in the form of a conversation — natural, fast, and in your style.
"We design Highbot for companies that have a specialized offer, a large number of customer questions, and need a bot that truly understands context, rather than just 'spitting out' canned responses."
What Highbot can do on a website and in e-commerce
Answers customer questions 24/7 — like a good consultant
Customers ask about:
- product availability and selection,
- differences between variants,
- compatibility / application,
- delivery, returns, warranty,
- manuals, service, parts, documentation,
- B2B cooperation terms.
Guides the customer to purchase, not just 'chats'
In an online store, the result counts: finding the right product and moving forward.
- directing to the right categories and subpages,
- help in comparing options (e.g., 'which model for this application?'),
- suggesting additional elements (cross-sell / supplements),
- shortening the path to decision (concrete, no unnecessary steps).
Collects leads and supports B2B sales
If the customer is not ready to buy immediately, Highbot can:
- collect contact details,
- collect requirements (short 'interview'),
- pass complete information to the salesperson,
- direct to consultation / form / contact.
Transfers the conversation to a human when needed
The bot solves most issues automatically — but in key moments you can set clear scenarios:
- 'connect with a consultant',
- 'leave number / e-mail — we will call back',
- redirection to a dedicated contact path.
Most importantly: Highbot runs on high-end models
At Highbot, we emphasize making the bot truly useful in companies with a more difficult offer (technical sales, specialized products, many variants, complex questions).
Premium Architecture
Our architecture is prepared for the use of high-class AI models and working on company knowledge (website content, documents, manuals, FAQ).
Effect in practice
- • Fewer off-topic answers
- • Better follow-up questions and context understanding
- • Higher chance that the customer gets a solution 'immediately', rather than after 5 emails
Where Highbot gets its knowledge
For the bot to answer according to your offer, Highbot builds a knowledge base based on content you already have (or which you prepare once and then just update).
Your Website
product descriptions, services, categories
Documents
manuals, catalogs, PDF, DOCX
FAQ and Rules
regulations, deliveries, returns
Campaigns
landing page, B2B offers
Important: you decide which sources are 'official' and what the bot should work on.
What the implementation looks like (step by step)
Goal Analysis
Determine what the bot is for (sales, support, leads), most common questions, and user paths.
Knowledge Preparation
Choose sources (WWW, documents), and organize the structure and set the communication tone.
Bot Embedding
Widget implementation on website/store, appearance configuration, quick replies, and lead scenarios.
Launch and Optimization
Launch the bot, observe conversations, and refine the knowledge base to perfection.
What you get as a client
- Chatbot ready to work on WWW / store
- Knowledge base configuration from your sources
- Brand tone, style, and escalation rules settings
- Access panel to analytics and conversation history
- Possibility of expansion with integrations and further language versions
Analytics: what to measure
Highbot is your business 'sensor'. You will see:
Number and Trend
How many conversations you have and at what times
Top Topics
What customers ask about most often
Knowledge Gaps
What is missing in product descriptions
Conversion
Effectiveness of transitions and collected leads
Who is Highbot best for?
Stores with products requiring advice
B2B Sales (lead collection)
Companies with specialized technical offer
Customer service with many repetitive questions
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